Refund Policy at Crust & Craft Pizzeria
Last Updated: January 20, 2023
General Terms
We at Crust & Craft Pizzeria value our customers and strive to ensure satisfaction. Our Refund Policy applies to all purchases made on our website calmcorner.sbs or at our physical location at Via Margherita, 45, Bologna, 40129, Italy. By making a purchase with Crust & Craft Pizzeria, you agree to our terms and conditions including this Refund Policy.
Cancellation and Refunds
If you are not completely satisfied with your purchase, you have the right to cancel your order and request a refund, subject to the following conditions:
- You must cancel your order within 24 hours of placing it. Any cancellation after this period may not be eligible for a full refund.
- Items must be returned in their original condition, with all packaging intact. Items that have been used, or altered will not be accepted for return or exchange.
- Proof of purchase is required for any refund or exchange request.
- Refunds will be processed using the original payment method within 7-14 business days after the returned item has been received and inspected.
Non-Refundable Items
Unfortunately, certain items cannot be returned or refunded. These include:
- Custom orders made to specific requirements.
- Gift cards.
- Promotional items or limited-time sales products.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately at +39 051 239 437. We will arrange for the item to be returned, replaced, or refunded. We kindly ask that you report the issue within 48 hours of receiving your purchase.
Processing Refunds
All refunds will be credited to the original form of payment. The refund amount will include the cost of the item(s) plus any applicable tax. Shipping and handling fees are non-refundable, unless the return is due to our error.
Late or Missing Refunds
If you haven’t received a refund yet, check your bank account again then contact your credit card company or bank. It may take some time before your refund is officially posted. If the issue persists, please contact us at +39 051 239 437.
Changes to Our Refund Policy
Crust & Craft Pizzeria reserves the right to update or modify this Refund Policy at any time without prior notice. Please review our policy periodically for any changes.
Contact Us
If you have any questions regarding your order or our Refund Policy, please contact us directly at +39 051 239 437 or visit our location at Via Margherita, 45, Bologna, 40129, Italy.